FREQUENTLY ASKED QUESTIONS
My espresso machine isn't turning on?

  • Check that the machine is plugged in and the power switch is turned on.
  • Check the circuit breaker to make sure it hasn't tripped.
  • If the machine still won't turn on, contact our technical support team for further assistance.

    • My espresso shots are weak and watery?

  • Check that you're using the right grind size for your beans and machine.
  • Make sure the machine is properly heated up before brewing your espresso.
  • If your machine has a pressure gauge, make sure it's reading within the proper range.
  • Check that your tamper is properly packing the coffee grounds.
  • If the issue persists, contact our technical support team for further assistance.

    • My espresso shots are bitter and over-extracted?

    Check that you're using the right grind size for your beans and machine. Make sure the machine isn't overheated or over-pressurized. Check that your tamper is properly packing the coffee grounds. If the issue persists, contact our technical support team for further assistance.

    My grinder is producing inconsistent grinds?

    Check that the burrs are properly aligned and not dull or damaged. Make sure the hopper and grind chamber are free of debris. Adjust the grind size to a coarser or finer setting to see if that helps. If the issue persists, contact our technical support team for further assistance.

    My grinder is jammed and won't grind?

    Check that the hopper and grind chamber are free of debris. Make sure the burrs are properly aligned and not dull or damaged. If the issue persists, contact our technical support team for further assistance.

    What's the best way to clean my espresso machine?

  • Follow the manufacturer's instructions for cleaning your specific machine.
  • Use a descaling solution regularly to remove any mineral buildup (check user manual)
  • Clean the steam wand and portafilter after each use.

    • How often should I clean my grinder?

    Follow the manufacturer's instructions for cleaning your specific grinder. Clean the burrs regularly to prevent buildup of coffee oils. Clean the hopper and grind chamber after each use.

    How often should I replace my grinder burrs?

    Follow the manufacturer's recommendations for replacement. In general, burrs should be replaced every 300-1000 Kg of coffee, or every two years If you notice inconsistent grinds or a decline in the quality of your espresso shots, it may be time to replace the burrs.